Client Care

Barr Ellison prides itself on providing the best possible service to our clients.

Our lawyers and staff put client care at the forefront of everything we do, aiming to offer a consistently high standard of client care. We hope that you will be pleased with the work we do for you. However, if at any point you have a concern about our service, then please get in touch without delay so that we can quickly work to resolve the issue.

In the first instance, please get in touch with the person who is working on your matter to discuss your concern and we will do our best to resolve any issues at this stage.

If you still have queries or concerns, please email our Client Care Partner, Sarah Martin, on s.martin@barrellison.co.uk.  Alternatively, you can write to Sarah at:

Barr Ellison Solicitors
39 Parkside
Cambridge CB1 1PN

If you would like to make a formal complaint, then please read our complaints handling procedure.  Making a complaint will not affect how we handle your matter.

Legal Ombudsman

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will also not affect how we handle your matter.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us.

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must refer your concerns to the Legal Ombudsman within six months of our final response to you if you are unhappy with the outcome of the complaints procedure. The contact details are below.

SRA | Reporting a solicitor or firm | Solicitors Regulation Authority

If you would like more information about the Legal Ombudsman, please contact them:

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am and 5pm
Minicom: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Write: Legal Ombudsman PO Box 6167 Slough SL1 0EH

Solicitors Regulation Authority (SRA)

The SRA can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority here.

You can access the SRA Code of Conduct here.